Because we are dealing with users from all time zones, our customer support is conducted by email or a phone or Skype call-back to you.
Free Users: Technical support on issues directly related to using the QRStuff website is available to free users by emailing support@qrstuff.com. Depending on your time zone, the maximum response time for an email response will be 12-24 hours but could be considerably less. Phone and live chat support is not available for free users.
Intending Subscribers: Sales support on matters relating to subscription pricing, features and benefits is available to intending subscribers by emailing support@qrstuff.com. Responses will generally be by email, however at our discretion we may also make a phone or Skype call-back to discuss your requirements with you if you provide your contact details.
Subscribers: Advice, assistance and support on all aspects of using the QRStuff website, scanning and deployment issues, usage scenarios, and QR code technology generally are available to subscribers with active accounts by emailing support@qrstuff.com. We will either respond directly to you by email, or by a phone or Skype call-back to discuss your issues with you. Depending on your time zone, the maximum response time will be 12 hours, but could be considerably less. Alternatively paying subscribers can make use of the live chat functionality, phone support or support through the slack integration.
Subscribers should also mention their account number and the Code ID number of the QR code in question (that's the 7-digit number shown in your account history for that QR code). Try and include as much information as you can about the QR code, the issues you're having, and the circumstances relating to the issue. Attaching a copy of the QR code image helps us as well.
Finally, it should go without saying that we only provide support for QR codes created at QRStuff.com.